E-goi provides you with a web-based relationship marketing platform allowing you to send multichannel messages (e-mail, SMS, voice call, RSS and social media), automatically manage your subscriber database and perform statistical analysis. However, you are solely responsible for the contents of both your mailing lists and the messages sent out to those lists under the terms of the E-goi Anti-Spam Policy and Privacy Policy, which you acknowledge to have read, understood and accepted when signing up for your E-goi account.

Database monitoring

Messages that you send using E-goi must only be sent to recipients who have an existing business relationship with you and have expressly shared their contact information for the purpose of receiving information from you in the future. To enforce this policy, we will monitor any mailing lists that you import into E-goi. This includes the behaviour of the contacts in your mailing lists, as well as the contents and results of the campaigns that you send to them.

If we detect any indication that you may be violating our Anti-Spam Policy, your account will be automatically suspended.

Anti-Spam Policy

As a permission-based marketing platform, E-goi abides by a strict Anti-Spam Policy. Under this policy, any message sent by E-goi must have been sent with the prior explicit consent of the recipient.

If you breach this policy, your E-goi account will be immediately terminated, with no entitlement to any refund.

Sender approval

All sender names and e-mail addresses that you use to send messages through the E-goi platform must be valid, working and uniquely identify you (or the client that you are sending messages on behalf of). In order to enforce this, E-goi will submit for automated validation any e-mail sender or numeric mobile sender that you add to the platform. Alphanumeric mobile senders or telephone senders will need to be manually approved by us.

E-goi will only allow you to use alphanumeric mobile senders matching your company name or brand name. To use these senders, you need to provide us with a scanned legal document (incorporation certificate or trademark registration) confirming that the sender matches your company name or brand name.

E-goi will only allow you to use telephone number senders which are valid and in use at your company. To use a telephone sender in E-goi, you need to provide us with a scanned legal document (telephone bill) confirming that the number belongs to your company.

If you want to use a mobile or telephone sender in E-goi on behalf of another company or third party, you need to provide us with a legal document (signed statement by the company or third party) confirming that you have their authorisation to do so.

Free e-mail plans

If you sign up for a free E-goi e-mail plan, the footer of all e-mails that you send will include a short promotional message. The contents of this message is solely determined by us and may be changed without prior notice.

Free E-goi accounts (both trial and those with a free e-mail plan) may have some features wholly or partially disabled. We are solely responsible for determining which features will be disabled and we may disable any other features at any time without prior notice.

Warranties

E-goi disclaims any and all warranties concerning the E-goi digital communication services and automated database management services, E-goi technology, and/or platform, whether express or implied or statutory, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, satisfactory quality or accuracy. However, we will use commercially reasonable efforts to make its appropriate technical personnel available to you to assist as needed to resolve any problem.

If you are dissatisfied with E-goi within 30 days of purchase, you will be given a full refund (money-back guarantee) on your E-goi e-mail plan. Refunds are not granted for E-goi credit packs, but we will restore in your account any credits lost due to technical problems within our responsibility which we are unable to resolve.

Pricing changes

E-goi offers two pricing methods: monthly plans and credit packs. Pricing is subject to change at any time, in which case you will be given at least 30 days notice. Credits already purchased but not yet used will be converted into the new rates. In case of a pricing change, we grant you the right to claim a refund on unused credits or on annual and six-monthly plan instalments already paid but not yet used.

Termination

Under the terms of Decree-Law nr.143/2001 and Decree-Law nr. 82/2008 of May 20, E-goi grants you the right to terminate this contract and obtain a refund within 14 consecutive days of purchase. The termination notice must be given in writing and delivered to us via registered mail.

If you have any questions about these Terms of Use or would like more information about E-goi, please contact us at info@e-goi.com.